Website Privacy Policy
Data protection
This privacy policy relates to your use of our website only. HIGH5 is committed to protecting and respecting your privacy, and to acting in compliance with GDPR regulations. Our lawful basis for processing the data is consent.
Simply visiting HIGH5 website does not require you to reveal personal data. But if you ask us for information, order products or services, register with us, use our services or report a problem, we collect any personal data you submit to us, and details of the transactions between you and us. In addition, we store information you may give us about your interests, or we may learn about these from your use of our goods and services.
This policy will explain how we collect, use and process the data that you give us.
We adopt a layered approach to privacy and data protection of which this privacy policy is one aspect. We also have fair collection notices at various points on our website and other operational systems where data is collected. These fair collection notices appear as pop-ups or as forms for completion at the relevant points where data is collected.
Whenever you give us personal data via our website, you are consenting to its collection and use in accordance with this privacy policy and any fair collection notice which is notified to you at the time of giving us such data.
We do not collect any sensitive or special category data (such as gender, racial or ethnic origins) from our users. If you are invited to participate in the scientific research experiments that would ask you to provide sensitive data, you will always be asked to provide additional consent for it.
Our services
We hold the data necessary to offer services provided on our website. We do not ask for or use more data than necessary to provide you with a proper service. This means we process and hold data related to free resource requests, purchases, subsequent support related to those purchases and completion and use of our products. This is in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Any processing of your data is only done to provide or perform the services or products you have requested and purchased.
Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through our website. We may collect and use the following personal data about you:
- Your name, address and contact information;
- Industry you work in;
- Occupational level;
- What area of work you are employed in;
- Your account details, such as username and login details.
- Your personal or professional interests.
- Information about the services we provide to you.
- Information about how you use our website and technology systems.
How your personal data is collected
We collect personal data from you:
- Directly, when you enter or send us information, such as when you e.g. Register with us, contact us (including via support chat or email), send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website, and
- Indirectly, such as your browsing activity while on our website; we may collect information indirectly using the technologies explained in the section on ‘cookies and other tracking technologies’ below.
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
- Where you have given consent;
- To comply with our legal and regulatory obligations;
- For the performance of a contract with you or to take steps at your request before entering into a contract, or
- For our legitimate interests or those of a third party.
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
- Where you have given consent;
- To comply with our legal and regulatory obligations;
- For the performance of a contract with you or to take steps at your request before entering into a contract, or
- For our legitimate interests or those of a third party.
All of our partners operate their own privacy policy in full accordance with the General Data Protection Regulation (GDPR).
Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt-out of receiving marketing communications at any time by using the ‘unsubscribe’ link in emails.
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it with other organisations outside the group for marketing purposes.
We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
We never sell, rent or exchange mailing lists.
Who we share your personal data with
We routinely share personal data with:
- Third parties we use to help deliver our services to you, e.g. payment service providers;
- Other third parties we use to help us run our business, e.g. marketing agencies or website hosts and website analytics providers;
- Our bank.
We only allow those organisations to handle your personal data if they are GDPR compliant and if we are satisfied they take appropriate measures to protect your personal data.
We or the third parties mentioned above occasionally also share personal data with:
- Our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
- Law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations;
- Other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.
How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used or until you delete your account from our system.
Different retention periods apply for different types of personal data. Further details on this are available on request.
Location of data
Our website uses “cookies” to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website.
Cookies
Depending on your location, your data may be stored outside the UK and EEA. In those cases, we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data. Your data will always be stored in countries that meet the requirements for an adequate level of protection of personal data (known as an ‘adequacy decision’ in EEA and ‘adequacy regulation’ in the UK) as per Article 45 of the EU GDPR and Article 45 of the UK GDPR. The list of approved countries is available here (UK) and here (EU).
Customer requests and rights
As a customer, you can at any time request to delete the data we hold relating to you. Please note that if you request deletion of your data, this may prevent us from offering any further services or support relating to your previous purchases. We recognise and uphold all individual rights as specified in the General Data Protection Regulation (GDPR)
You may also find it helpful to get acquainted with your rights published by the European Commission for the EU GDPR and the UK’s Information Commissioner for the UK GDPR.
If you would like to exercise any of those rights, please contact us and:
- provide enough information to identify yourself and any additional identity information we may reasonably request from you, and
- let us know which right(s) you want to exercise and the information to which your request relates.
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Sourcing B2B prospect data
We acquire business contact information from our third-party partners for the purposes of sending marketing communications to individuals who we believe may be interested in our products or services. These third-party partners provide information on buyer intent, which is collected from publicly available data sources. We rely on Legitimate Interests as our legal basis for processing this data.
How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
Changes to this privacy policy
We reserve the right to change this privacy policy from time to time — the actual version will always be accessible for you on this page.
How to contact us
If you have a question or complaint relating to our Privacy Policy, please contact us via the contact form here.
This policy was last updated on March 14, 2024
