Shipping Policy

Delivery Policy.

Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.

For Team Report orders – all reports are delivered to the team leader by email within 3 working days after all specified participants have completed the assessment. HIGH5 will deliver reports earlier if 1) participants of the group assessment have not completed the test within 30 days since the order date; or 2) the specified team leader has not responded to HIGH5 communication for at least 14 days. In these cases, HIGH5 will deliver the reports based on scores of those participants who have completed the assessment by that moment and will not update these reports afterwards. If a manager requests the Team Report to be delivered prior to all participants completing the assessment, delivered reports are considered final and will not be updated when a team member completes the assessment after the reports have already been sent to the manager.

 

Refund Policy.

For physical goods, you can return or exchange purchased products for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

For products where a downloadable sample or a product preview is available, the following cases that are not eligible for a refund: 1) the buyer doesn’t want it after they’ve downloaded it; 2) the item or the process did not meet their expectations; 3) the buyer simply changed their mind.

Team Report orders, when 1) participants of the group assessment have not completed the test within 30 days since the order date; or 2) the specified team leader has not responded to HIGH5 communication for at least 14 days, are not eligible for the order refund or for a partial refund for those participants who have not completed the assessment. If a manager requests the Team Report to be delivered prior to all participants completing the assessment, the order is not eligible for a complete or partial refund for those participants who have not taken the test prior to the manager request. Team Report orders, where at least one invited participant has completed the assessment, are not eligible for a complete or partial refund.

 

Contact.

Please contact us at hello(at)high5test.com regarding any questions about your orders.