Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your physical goods purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Digital product refunds need to be communicated within 5 days after the receipt.
For products where a downloadable sample or a product preview is available, the following cases that are not eligible for a refund: 1) the buyer doesn’t want it after they’ve downloaded it; 2) the item did not meet their expectations; 3) the buyer simply changed their mind.
Please contact us at hello(at)high5test.com regarding any questions about your orders.